Return Policy
Last updated: October 18, 2026
Returns & Refunds
You may request a return within 30 days of delivery.
Eligibility
- Items must be unused, in their original condition and packaging, with all accessories.
- For hygiene reasons, grooming and bath items that have been used on a pet can only be returned if defective.
- Proof of purchase (order number) is required.
How to start a return
- Email newstorept9@gmail.com with your order number, the item(s) and the reason for your return.
- We'll reply within 1–2 business days with return instructions and the return address. Please do not send items back without contacting us first — packages sent to the wrong address cannot be processed.
- Ship the item back and send us the tracking number.
Return shipping
If the item is damaged, defective or not what you ordered, we cover the cost (in many cases you won't need to send it back — a photo is enough). For change-of-mind returns, return shipping is paid by the customer and is non-refundable.
Damaged, defective or wrong items
Contact us within 30 days of delivery with your order number and photos. We'll offer a free replacement or a full refund.
Refunds
Once your return is received and inspected (or your damage claim is approved), we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take additional time to post it.
Exchanges
The fastest way to get a different item is to return the original and place a new order.
Cancellations
Orders can be cancelled free of charge before they are processed. Contact us as soon as possible, ideally within 12 hours.
Questions
Email newstorept9@gmail.com.